Client Satisfaction
Understanding the perspectives and experiences of our clients is imperative to quality improvement at the OICBT. Clients are asked to complete psychological outcome questionnaires during treatment and anonymous satisfaction surveys following treatment, to help us maintain the highest level of care in all areas of our practice.
10,000+
Clients Served
The OICBT has provided therapeutic services to thousands of clients across Ontario since our practice was established in 2009. In addition to helping clients, we have provided training to hundreds of supervisees and other health professionals in the community.
84%
Average client rating
of the quality of the therapeutic relationship with their clinician. (Source: Greenspace Patient- Reported Outcomes Measure)
Throughout treatment, clients complete a questionnaire asking about the quality of their therapeutic relationship with their clinician(s). We have compiled this data across our clinic to present as an average client rating. Source: Greenspace Patient Reported Outcomes Measures
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Measurement-Based Care
Most studies show that on average individuals respond to CBT with a 60-80% reduction in symptoms. To help determine whether the treatment we are providing is effective, clients complete psychological outcome questionnaires that measure their improvement over time.
Your Feedback Matters
We use client feedback as one of many methods of quality assurance within our practice. We welcome clients to complete anonymous feedback surveys after each service at the OICBT, which we review regularly to refine our services.
Striving to Be Best-In-Class
We strive to be a premier service provider of Cognitive Behavioural Therapy. As a trusted practice serving clients across Ontario, we continue to keep our clients’ experience and well-being our top priority.
Survey Results
Clients are asked to complete an anonymous satisfaction survey following the completion of their service(s). The results of these surveys are compiled and presented below.
Gender
Clients are asked to select the response that best applies to them.
Age
Clients are asked to select their age at the time of the survey completion.
Administrative Policies
Clients are asked to rate their satisfaction with the clarity of the administrative policies and procedures, related to the clinical service received.
Clinical Processes
Clients are asked to rate their satisfaction with the clarity of the clinical processes related to the clinical service received.
Relevant Treatment
Clients are asked to rate their satisfaction with the relevance of the clinical service provided, with respect to their initial treatment goals.
Progress and Next Steps
Clients are asked to rate their satisfaction with progress made during treatment, and with the clarity around next steps.
Clinical Team
Clients are asked to rate their satisfaction with the clinician(s) that provided the service.
Likelihood of Recommendation
Clients are asked to rate how likely they are to recommend the service they received to a friend or colleague.
Our commitment begins the moment you reach out.
We all deserve excellent mental health and wellness. Please tell us more about how we can help.
Frequently Asked Questions: Client Satisfaction
Please see below to find our responses to commonly asked questions about client satisfaction.
Client satisfaction surveys are completely anonymous. Our psychological outcome measures (completed via Greenspace) are not anonymous but are confidential, as these used in measurement-based treatment. We may share aggregate, de-identified statistics and outcomes on our website, research presentations etc.
To comply with these confidentiality regulations, we are unable to reply to a specific review, acknowledge whether an individual is or is not a client with us, nor if an individual has or has not received services with us. That said, client feedback is very important to us. We encourage clients to provide their input by contacting us.
These surveys are reviewed every four months, after which we then update the results on our website.
The link to complete a Satisfaction Survey is sent to you following completion of your service.. If we are unable to send it to you via OWL, we may also send it to your email.
Absolutely! We welcome feedback from everyone. While our satisfaction surveys are reserved for clients who have received that survey, you may still provide feedback through our contact form.
